Touch Projects is committed to delivering a consistently high level of quality in all our work – internally as well as ensuring we continue to deliver the best project outcomes for our clients every time.
The directors, management, and the entire Touch Projects team are responsible for quality through our quality management system.
This Quality Policy, which is Board-endorsed and publicly available, summarises our commitment to quality, as detailed in the suite of quality documents which underpin this high-level policy statement.
This Policy applies to all the companies and entities affiliated with Touch Projects, and to all directors and employees (inc. consultants and contractors) of those companies.
Touch Projects’ ensures that its entire team is familiar with the contents of this policy (and the suite of quality documents that underpin it), and to enforce the provisions of the policy and our full quality management system.
In recognition of the importance of quality to the business, the following roles and responsibilities have been identified:
|Governance oversight||Touch Projects Board||Quality is ‘owned’ by the TPL Board and is a standing agenda item on each Board agenda. The Board acknowledges and agrees that it has the ultimate accountability and responsibility for ensuring that Touch Projects represents the best possible quality credentials|
|Executive management||General Manager||In acknowledgement of the importance of quality management at Touch Projects’, we have appointed one of our directors (John Christou) as responsible Director for quality.|
|Day-to-day implementation||Operations Manager||Day-to-day delivery of this Quality Policy (and overall quality management) is managed by the Operations Manager.|
Touch Projects is committed to achieving customer satisfaction by the use of quality procedures which will be operated to meet or exceed the requirements of ISO 9001:2015.
Furthermore, Touch Projects is in the process of implementing a fully-compliant Integrated Management System (‘IMS’) under standard PAS99:2012, formalising and certifying our existing management focus on ‘compliant’ business practice.
This process includes explicit certification for ISO9001:2015 (quality), ISO14001:2015 (environmental), and ISO45001:2018 (OH&S). The implementation and formal certification for PAS99, ISO9001, ISO14001, and ISO45001 is scheduled to be completed and running operationally by end-June 2019.
This IMS will provide Touch Projects with a solid foundation to further formalise our adherence to other applicable standards to which our business is committed, including ISO20400:2017 (Sustainable Procurement) and ISO26000:2010 (Guidance on Social Responsibility).
Touch Projects is committed to satisfying our clients (and other applicable) requirements to a consistently high quality, and to continually improving our services so that we can be justifiably be proud of the outputs and outcomes we deliver.
At Touch Projects, we will ensure that we:
This document is approved on the date of the last signature below.
|Mar 20, 2019|
|Mar 20, 2019|